Privacy Policy
Last Updated on: 12 November 2025
Introduction
This Privacy Policy ("Policy") describes how Visual Softech ("we," "us," or "our") collects, uses, processes, and protects your personal information when you access or use our software solutions ("Services") and website at https://www.visualsoftech.com/ ("Website").
Information We Collect
Personal Information You Provide. When you interact with our Services, we may collect:
Names and contact information
Phone numbers and email addresses
Mailing and billing addresses
Usernames and passwords
Payment information (debit/credit card details)
Contact preferences and authentication data
Information Automatically Collected. We automatically collect certain technical information when you use our Services:
Internet Protocol (IP) addresses
Browser type and operating system
Date and time of access
Pages visited and URLs accessed
Device location data (with your permission)
Username (when logged in)
Application Data. If you use our mobile application, we may collect:
Geolocation information (with your consent)
Device information for security and troubleshooting
Usage analytics for service improvement
What We Don't Collect. We do not process sensitive personal information such as:
Racial or ethnic origins
Religious beliefs or political opinions
Biometric or health data
Information from third parties without your consent
How We Use Your Information
We process your personal information for the following purposes:
Service Provision
Account creation and authentication
Service delivery and functionality
Order fulfilment and management
Customer support and inquiry response
Communication
Administrative notifications
Service updates and policy changes
Marketing communications (with your consent)
WhatsApp communication for customer service
Business Operations
Security and fraud prevention
Service improvement and analytics
Legal compliance and vital interest protection
Internal reporting and troubleshooting
Legal Basis for Processing
For Users in India. We process your information based on:
Your explicit consent for specific purposes
Legitimate business interests as outlined in this Policy
Compliance with the Digital Personal Data Protection Act (DPDP Act)
For Users based outside India. We process your information based on:
Consent: When you have given explicit permission
Contract Performance: To fulfil our service obligations
Legal Obligations: To comply with applicable laws
Vital Interests: To protect safety and security
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers and Third Parties. We share limited information with third- party partners for:
Google Analytics: Usage analysis (no personally identifiable information)
Google Play Store & Apple App Store: App distribution
Facebook Pixel: Targeted advertising (with consent)
GoDaddy & AWS EC2: Web hosting and data storage
OpenSSL: Secure data transmission
WhatsApp: Customer communication
Pelsoft: SMS services
GST Zen: E-invoicing services
E-Way Bill services: GST compliance
Business Transfers. In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Legal Requirements. We may disclose information when required by law, court orders, or regulatory authorities.
Affiliates and Partners. We may share information with business affiliates and partners to provide enhanced services or promotions.
Cookies and Tracking Technologies
We use various types of cookies to enhance your experience:
Types of Cookies
Session Cookies: Temporary cookies that expire when you close your browser
Persistent Cookies: Remain on your device to remember preferences
Strictly Necessary Cookies: Essential for website functionality
Performance Cookies: Collect usage statistics (e.g., Google Analytics)
Functional Cookies: Remember user preferences and settings
Targeting/Advertising Cookies: Deliver personalized advertisements
Third-Party Cookies: Set by external services embedded in our site
Cookie Management. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Data Security
We implement appropriate technical and organizational measures to protect your information:
Partial encryption of sensitive data
Password protection for user accounts
Limited access controls within our organization
Secure data transmission protocols
Important: While we strive to protect your information, no internet transmission is 100% secure. You access our Services at your own risk and should use secure environments.
Data Retention. We retain your personal information only as long as necessary for the purposes outlined in this Policy or as required by law. Generally, we keep your information while you maintain an account with us and for a reasonable period thereafter for legal compliance and business purposes.
Your Privacy Rights
You have the following rights regarding your personal information:
Access and Control Rights
Right to know if we're processing your personal data
Right to access your personal information
Right to correct inaccuracies in your data
Right to request deletion of your personal data
Right to obtain a copy of your information
Right to opt-out of targeted advertising
Account Management. You can review, update, or delete your account information by contacting us. Upon account termination, we will deactivate your account but may retain some information for legal compliance and fraud prevention.
Exercising Your Rights. To exercise your rights, contact us directly through contact information in this Policy. We will respond to requests in accordance with applicable data protection laws.
International Data Transfers. Our users are primarily based in India, with limited users in Nepal and Australia. We ensure appropriate safeguards for any international data transfers in compliance with applicable laws.
Children's Privacy. Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy. We may update this Policy periodically. When we make changes, we will update the "Last Updated" date and notify you through appropriate channels. Your continued use of our Services constitutes acceptance of the updated Policy.
Contact Information. For questions, concerns, or requests regarding this Policy or your personal information:
Visual Softech
Shop No 44, Mangla Market, Kalkaji
New Delhi-110019, India
Phone: +91 7011019957
Email: mail@visualsoftech.com
Consent. By using our website, mobile applications, or Services, you consent to this Privacy Policy and the processing of your personal information as described herein.
This Privacy Policy is effective as of the date last updated and applies to all users of Visual Softech's services and website.
Confidential